Refund policy
Updated September 19, 2026
Two different things can need a refund around Basil: your subscription to the software, and a purchase someone made from a bakery that runs on it. They work differently, so both are spelled out here.
1.Your subscription
Cancel any time and billing stops at the end of the period you already paid for; there are no cancellation fees and no partial-month refunds as a rule. If we double-charged you, charged you after you cancelled, or the service failed you badly in a billing period, tell us and we will make it right.
2.Purchases from a bakery on Basil
A loaf, an order or a subscription bought from a bakery's storefront is a sale by that bakery, under its own refund policy. Contact the bakery first; its contact details are on its site. If you cannot reach them, contact us and we will help connect you.
3.How to reach us
Go through the contact page at fabriziotech.com/contact with the account email and what happened. We answer within two business days.